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Re: Can i get back damaged files?
Posted: Thu Apr 05, 2018 10:56 am
by Joep
Hello,
Okay, got a version for you to try ..
www.disktuna.com/download/jpeg-test-setup.exe
Windows will probably complain about unknown file (did for me), click more info and then run anyway.
Unfortunately you can not use the previous save file. May even crash when tried, and if not results will be unreliable.
Re: Can i get back damaged files?
Posted: Thu Apr 05, 2018 11:53 am
by sakajo
Awesome, thanks a lot! I will try it as soon as I get home and let you know
Re: Can i get back damaged files?
Posted: Fri Apr 06, 2018 10:56 am
by Joep
And I thank you for your patience and trying!
Re: Can i get back damaged files?
Posted: Fri Apr 06, 2018 7:59 pm
by Joep
running from different PC?
Re: Can i get back damaged files?
Posted: Mon Apr 09, 2018 7:12 pm
by sakajo
Joep wrote: ↑Fri Apr 06, 2018 7:59 pm
running from different PC?
Hey I ran it from a different PC and its still crashing at around 40%. I run the autosave then it jumps up to 27%, goes on for a while then crashes at 40% again.
Are you getting any other complaints similar to this?
Re: Can i get back damaged files?
Posted: Mon Apr 09, 2018 7:17 pm
by Joep
Hi,
No, not exactly like this. I will look at telemetry data again.
Re: Can i get back damaged files?
Posted: Mon Apr 09, 2018 8:49 pm
by Joep
Hi,
It's not crashing at the same point. We crash sooner correct?
So this does not have to do with the changes/fixes. Probably due to being on different environment (windows 8.1 vs Windows 10).
If you want to continue debugging:
- Option 1. Move disk back to previous PC. Install 1.89 on there. Copy latest save file (from %APPDATA%\Roaming\DiskTuna\) to previous PC. Try again. Load save file when prompted.
- Option 2. On current PC restart scan, this time with video preview DISABLED. Ignore save file.
Re: Can i get back damaged files?
Posted: Mon Apr 09, 2018 10:22 pm
by sakajo
The problem with both options is that I will not be able to see previews. I need to know i can recover those specific files properly in order to purchase the license.
It crashes at precisely 41.1%
Re: Can i get back damaged files?
Posted: Tue Apr 10, 2018 9:10 am
by Joep
Hello,
For some reason I can not PM you. Can you give me an email address I can send a serial to.
And then as suggested on previous system or with preview disabled, simply save all files (if we get that far) so you can sort files later. Preview enabled requires a fair amount of memory and it is probably why it crashes.
It is not crashing at same point as before.
Re: Can i get back damaged files?
Posted: Tue Apr 10, 2018 9:18 am
by sakajo
Ok I may be mistaken about the crashing at exact point, but it is usually around the 40 mark. I will send you my email on PM.
Thanks a lot for your effort, great customer service.