BlackBerry Z10 Device Wipe
Posted: Mon Sep 14, 2015 2:53 pm
This is not so much about data recovery, rather BlackBerry 10 device recovery. But, worth noting my experience for others who waste almost a week trying to get a fresh start.
Ran the security wipe from within BlackBerry 10 and it got stuck at 98% after 2 days. Removed the battery, it restarted the wipe process and it was stuck at 99% after 4 days.
Connected to BlackBerry Link (on Windows) and started a "Reload Device Software" which got the device out of the wipe loop, but resulted in an error 0015, which kept looping with a device restart from BlackBerry Link trying to start the install.
Pulled the battery another time, it came up to the error 0015 again, but this time, when I initiated the "Reload Device Software," BlackBerry Link detected the device and started the install.
I've used the Security Wipe dozens of times in the past and have never encountered this issue. At least I know how to handle it the next time. Hope this helps someone out.
Ran the security wipe from within BlackBerry 10 and it got stuck at 98% after 2 days. Removed the battery, it restarted the wipe process and it was stuck at 99% after 4 days.
Connected to BlackBerry Link (on Windows) and started a "Reload Device Software" which got the device out of the wipe loop, but resulted in an error 0015, which kept looping with a device restart from BlackBerry Link trying to start the install.
Pulled the battery another time, it came up to the error 0015 again, but this time, when I initiated the "Reload Device Software," BlackBerry Link detected the device and started the install.
I've used the Security Wipe dozens of times in the past and have never encountered this issue. At least I know how to handle it the next time. Hope this helps someone out.