WebHelpDesk and Google Adwords Conversion Code
Posted: Wed Dec 14, 2016 3:51 pm
I've been trying to figure out how to embed Adwords Conversion Code into WebHelpDesk for several years and think I finally got it figured out.
It might not hurt to make a backup copy of CustomLabels.properties before moving forward, just in case something breaks.
Edit CustomLabels.properties, stored in /usr/local/webhelpdesk/conf/labels
Under "Finalize Ticket Page" add the google code at the end of the ft.msg.thankYou line, but be sure that it does not wrap down to a new line. It must all remain in a single line of code (yes, kind of dumb to me too)
After saving the changes, restart webhelpdesk - /etc/init.d/webhelpdesk restart
If all goes well, it should start tracking within a few hours, assuming that there is something to track.
It might not hurt to make a backup copy of CustomLabels.properties before moving forward, just in case something breaks.
Edit CustomLabels.properties, stored in /usr/local/webhelpdesk/conf/labels
Under "Finalize Ticket Page" add the google code at the end of the ft.msg.thankYou line, but be sure that it does not wrap down to a new line. It must all remain in a single line of code (yes, kind of dumb to me too)
After saving the changes, restart webhelpdesk - /etc/init.d/webhelpdesk restart
If all goes well, it should start tracking within a few hours, assuming that there is something to track.