Log of Seagate DM Series Issues

[lcoughey]

Model: ST2000DM001
P/N: 9YN164-500
FW: CC4B
Site: TK
SN: Z1E
# of heads: 4 (0,1,2,3)

Symptom: Drive not even spinning
Terminal Output:

SEA4 Boot ROM 2.0 (05/03/2010)
Copyright Seagate 2010

Flash boot code checksum failure!

Cause: ROM is blank, completely filled with 0xFFFF
Solution: unrecoverable

[LarrySabo]

Cause: ROM is blank, completely filled with 0xFFFF

Yikes! How does that happen? Has the ROM been unsoldered/resoldered?

[lcoughey]

Cause: ROM is blank, completely filled with 0xFFFF

Yikes! How does that happen? Has the ROM been unsoldered/resoldered?

Not sure how it happened. ROM was not previously removed and the user is your vintage, without any tech knowledge. I'm wondering if they somehow tried to flash the ROM via the DLink NAS (no idea how they would do that) without success. No matter the cause, it is absolutely empty, unless you are a half-full kind of guy in which case it is absolutely full with 0xFFFF.

[lcoughey]

Model: ST2000DM001
P/N: 1E6164-570
FW: SC48
Site: WU
SN: W1E
# of heads: 4 (0,1,2,3)

Symptom: Drive not coming ready
Cause: Bad sectors & firmware issues
Solution: Disabled media cache

[lcoughey]

Model: ST2000DM001
P/N: 1CH164-020
FW: HP33
Site: TK
SN: Z1E
# of heads: 4 (0,1,2,3)

Symptom: Drive not coming ready
Cause: Failing heads, media damage and firmware issues
Solution: Disabled media cache, cleared g-list & donor heads

[lcoughey]

Model: ST2000DL003
P/N: 9VT166-570
FW: CC98
Site: WU
SN: 5YD
# of heads: 6 (0,1,2,3,4,5)

Symptom: Drive not mounting (after client pushed to recover about 15% of the data)
Cause: Head 1 failing, causing the drive to go stupid
Solution: Modified firmware to stabilize the other heads. Change heads to get clean read of head 1.

[lcoughey]

Model: ST2000DM001
P/N: 9YN164-501
FW: CC4G
Site: TK
SN: Z1E
# of heads: 4 (0,1,2,3)

Symptom: Drive gets stuck at BSY, detects in BIOS, but not accessible in any OS
Cause: head 2 failing, firmware issues, media damage
Solution: disabled media cache, tweaked settings to get fairly clean and slow read of head 2

[lcoughey]

Model: ST2000DM001
P/N: 1ER164-301
FW: CC25
Site: TK
SN: Z4Z
# of heads: 4 (0,1,2,3)
Head Preamp: D1 07

Symptom: Drive not accessible
Cause: Head 1 barely reading, Firmware Issues
Solution: modify module 93 and change heads

[lcoughey]

Model: ST1500DM001
P/N: 9YN16G-302
FW: CC4C
Site: SU
SN: S24
# of heads: 6 (0,1,2,3,4,5)

Symptom: Drive clicks and spins down
Cause: Head crash, dirty heads
Solution: Unrecoverable, even after a head change attempt

[Bruno]

Model: ST3000DM001
P/N: 9YN166-306
FW: CC4H
Site: TK
SN: Z1F
# of heads: 6 (0,1,2,3,4,5)

Symptom: Drive clicks
Cause: Head crash, ring in platter, dirty heads, black filter
Solution: Unrecoverable