SanDisk Professional G-Drive
Notes from the lab on helium-filled Western Digital drives inside SanDisk Professional enclosures, and why many shops cannot complete these recoveries.
Read the G-Drive case study →Expert Data Recovery Services
When the unexpected happens, we have the tools and expertise to securely recover your critical data. Fast, reliable, and confidential.
How It Works
1
Stop & Turn Off
Immediately turn off your device to prevent further damage or overwriting of your lost data.
- Do not run DIY recovery software.
- Do not attempt to open the drive cover, exposing the platters. Previously opened drives are subject to extra up front assessment fees.
- Disconnect power immediately to prevent physical platter damage.
2
Submit a Ticket
Create a support ticket in our secure system so we can track your drive from arrival to return.
- Receive a comprehensive professional evaluation.
- Track your project's status securely 24/7.
- Communicate directly with our lab technicians.
3
Ship or Drop Off
Deliver your media to our Waterloo lab in person during business hours, or ship it to the lab that serves your country.
Canada — Drop Off or Ship
Recovery Force Inc.
16-826 King St N
Waterloo, ON N2J 4G8
Canada
Attn: Ticket [Your Ticket ID]
(Found in your confirmation email)
Recovery Force Inc.
16-826 King St N
Waterloo, ON N2J 4G8
Canada
Attn: Ticket [Your Ticket ID]
(Found in your confirmation email)
USA — Mail-In Only
American customers can now ship to our new USA lab. This location is mail-in only (no public drop-off).
Create a ticket first. The US shipping address and labeling instructions are included in your confirmation email.
American customers can now ship to our new USA lab. This location is mail-in only (no public drop-off).
Create a ticket first. The US shipping address and labeling instructions are included in your confirmation email.
Shipping from outside Canada or the USA?
Please declare the item for "service/repair" with a $10 value on the proforma/commercial invoice. Customers are responsible for any import fees or taxes incurred from higher declared values.
Our Core Specializations
From personal laptops to enterprise server arrays, we utilize industry-leading technology to recover your data safely and securely.
Hard Drive (HDD)
Clicking, beeping, or undetected? We perform advanced cleanroom recoveries on all mechanical hard drives suffering from physical crashes, logical failures, or circuit board damage.
Learn More →Solid State (SSD)
SSDs require specialized logical techniques when they fail. We possess the proprietary tools needed to bypass damaged controllers and recover data from dead or failing SSDs and NVMe drives.
View Supported Models →RAID & Servers
When a server goes down, your business stops. We specialize in complex RAID configurations and NAS/SAN systems, offering prioritized turnaround to get your enterprise back online.
Enterprise Recovery →A Cleanroom Lab You Can Verify
Recovery Force Inc. is a professional data recovery laboratory led by CEO Luke Coughey. Our technicians work in a physical cleanroom facility at 16-826 King St N, Waterloo, Ontario, and American customers can mail devices to our USA lab after opening a ticket.
- Posted pricing in Canadian dollars, with a free assessment and approval before higher-tier work.
- No data, no charge on recovery fees, with the exceptions listed on our pricing page.
- Founding member of Data Recovery Professionals.
- Public terms and conditions, a staffed phone line, and a ticketed customer portal.
Recent Lab Case Studies
These are real recoveries documented by our technicians, not generic marketing copy.
Synology 32TB RAID-6
Eight 4TB drives, four damaged by a power surge. Assessment in about 24 hours, then a full RAID recovery of 11.5TB of files.
Read the RAID-6 case study →What Our Clients Say
Verified reviews are on our Google Business Profile. The comments below are typical of the feedback we receive after a recovery.
★★★★★“Recovery Force saved years of family photos from a crashed drive that other shops said was impossible. Professional, fast, and worth every penny.”
— Client, consumer recovery
★★★★★“The only lab in Ontario I trust with our enterprise RAID arrays. Their technical knowledge is head and shoulders above the rest.”
— IT director, Waterloo
★★★★★“Excellent communication throughout the entire process. They were honest about the costs and delivered exactly what was promised.”
— Small business owner
Frequently Asked Questions
How much does data recovery cost?
Assessment is free. Posted pricing starts at $500–$750 CAD for minor hard drive and SSD recoveries. If the case needs a higher tier, we pause and send a firm quote for approval before continuing. All invoices are in Canadian dollars.
Do you offer a no data, no charge guarantee?
Yes. If we cannot recover your data, you do not pay a recovery fee. Exceptions apply only for upfront attempt fees on low-odds cases, add-on services, or donor parts that have to be sourced.
How do I start a recovery ticket?
Create a ticket in our customer portal before you ship. We use that ticket ID to track the drive from arrival to return. American customers receive USA lab shipping details in the confirmation email after the ticket is created.
Where do I ship my hard drive?
Canadian customers can drop off or ship to our Waterloo, Ontario lab. American customers use our mail-in only USA lab. The US shipping address is sent in the ticket confirmation email. There is no public drop-off at the USA location.
Should I run DIY recovery software first?
No. Turn the device off and do not run recovery software or open the drive cover. Those attempts can overwrite data or cause extra physical damage, and previously opened drives are subject to extra assessment fees.