DVR & CCTV Data Recovery
Professional recovery of surveillance footage from failed DVR, NVR, and CCTV systems — including proprietary and encrypted recorders that standard software cannot read.
Surveillance Footage When You Need It Most
Security recorders rarely store video in formats your computer can open. When a hard drive fails, a unit stops recording, or footage is deleted or overwritten, we extract and rebuild the proprietary video streams so you can review critical events by date, time, and camera channel.
New Capability
eufy Encrypted System Recovery
We are now able to recover video from eufy encrypted systems — a capability many labs still cannot offer. If your eufy HomeBase or recorder uses encryption and the footage is no longer accessible through the app or original hardware, contact our lab for an evaluation.
Common DVR / CCTV Systems We Recover
We regularly recover footage from the most widely deployed security brands, including OEM and rebranded units that share the same proprietary file systems:
Commercial & Enterprise
- Hikvision
- Dahua
- Uniview
- Hanwha / Samsung
- Bosch
- Axis (NVR / VMS storage)
Residential & SMB
- Lorex
- Swann
- Amcrest
- Reolink
- Night Owl
- Q-See / Speco
Smart Home & Encrypted
- eufy (including encrypted systems)
- Honeywell
- AVTECH
- OEM / white-label HiSilicon-based DVRs
- Multi-drive NVR and hybrid XVR units
Who Use This Service
DVR and CCTV recovery is commonly requested by insurance companies investigating claims and loss events. The same services are also available to end users, police, government, and business clients who need footage preserved for security, legal, or operational purposes.
Typical Failure Scenarios
Drive or Recorder Failure
Clicking hard drives, HDD errors, “No Record,” dead DVRs/NVRs, or units that no longer power on.
Power Surge, Water & Fire Damage
We regularly receive DVR and CCTV drives after power surges, water damage, and fire damage — common after storms, floods, and building incidents.
Deleted or Overwritten Video
Footage removed by mistake, circular buffer overwrite, or index/database corruption that hides playable video.
Proprietary & Encrypted Formats
Drives that Windows asks to format, locked eufy volumes, and vendor file systems (HIK, DHFS, and others) that require specialized parsing.
Need Footage Recovered?
Do not format the surveillance hard drive or attempt DIY recovery software if the evidence is important. Ship the drive or complete recorder to our Waterloo lab for a professional evaluation.